Terms & Conditions
When you register with our website and make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected). Please read them carefully and print a copy for your records. We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from www.smilnerandson.com you will be sent an email confirming receipt of the order and the order details. A contract between you and S.Milner & Son will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
CREDIT or DEBIT CARD - We accept all major credit cards (excluding Diners Club Cards or Amex/American Express). Cards are not debited until goods are despatched.
GIFT VOUCHER – We regret that vouchers can only be redeemed in store.
We accept online payments through a secure server by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We do not accept any responsibility for any paperwork, payment or goods you send to us in the post.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. ,/span>
When you shop with us, our secure server encrypts all of your personal information, including name, address. We use Sagepay who are an industry leader in secure internet transactions.
All products offered for sale by S. Milner & Son are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility
Every effort is made to maintain the prices quoted on the website, but this is not always possible. We reserve the right therefore, to discontinue any item, and change prices where necessary. If an item has a price increase after you have placed your order you will be contacted by e-mail or telephone to let you know. If the price is lower you will not be contacted but will be charged at the lower cost.
Every effort will be made to maintain the prices shown on the Website.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. You will be given the estimated delivery date of stock or given a suggested alternative. All delivery dates are estimates and are subject to availability.
Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges (unless otherwise stated or notified by email prior to despatch).
We cannot be held responsible for compensating you for any losses you may suffer if we do not supply the goods.
Special Order Items
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made items are non-returnable. This includes items that you have been informed will be late, but you have confirmed you are happy to wait for. Cancellation must be made before the order is processed.
Offers and Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries. S. Milner & Son reserve the right to amend or withdraw promotions at any time, should circumstances change.
Postage & Packing Charges, Delivery & Returns
Please refer to our Delivery Delivery or Returns pages for details.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct, and that you advise us as soon as possible should this change, or you wish your details removed.
We reserve the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
Please Note: We are unable to add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes only and should not be taken as advice. Although we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.
Disclaimer of Warranty
You acknowledge that the products, services, information or data (collectively, "Information") on the website is provided "As Is" for general information only. S. Milner & Son make no warranties of any kind regarding this website, including, but not limited to, any warranty of accuracy, completeness, currency, reliability, implied merchantability or implied fitness for a particular purpose, or any warranty that these pages, or the server that makes them available, are free of viruses or other harmful elements.
You agree that S Milner & Son have no liability for: (1) any loss or injury caused, in whole or in part, by its actions, omissions or negligence or for contingencies beyond its control, in procuring, compiling or delivering the Information; (2) any errors, omissions or inaccuracies in the Information regardless of how caused, or delays or interruptions in delivery of the Information; or (3) any decision made or taken or not taken in reliance upon the Information.
You agree that you will hold harmless S. Milner & Son and its governors, officers, directors, and employees from all claims arising out of or related to your access or use of, or your inability to access or use, this website or the Information contained in this website or other websites to which it is linked, including but not limited to claims that you have found something you have heard, viewed or downloaded from this website or another website to which it is linked to be obscene, offensive, defamatory, or infringing upon your intellectual property rights. In no event will S. Milner & Son or the contributors of Information to this website be liable to you or anyone else for any decision made or action taken by you in reliance on such Information or for any consequential, special or similar damages, even if S. Milner & Son or the contributors of Information are advised of the possibility of such damages.
You acknowledge that opinions and recommendations contained in this website are not necessarily those of the S. Milner & Son or endorsed by S. Milner & Son
All content on the website is the property of S. Milner& Son, it's affiliates or suppliers and is protected by UK copyright and database laws.
The website may contain links to other websites. S. Milner & Son can accept no responsibility for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
General Terms & Conditions
Product images are for illustrative purposes only and may differ from the actual product. S. Milner & Son gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from S. Milner & Son in this respect may be given but cannot be relied upon by the customer or guaranteed by S. Milner & Son
We pride ourselves on our customer service. We hope that you will be very happy with the service provided but should you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.
Contact us with your complaint at:
S. Milner & Son
Unit 4 Rural Industries
John O Gaunt